WhatsApp chatbot 'MyGov Corona Helpdesk' surpasses 30 million user

A WhatsApp chatbot called MyGov Corona Helpdesk launched by the Indian government to help address queries around the Covid19 pandemic has crossed the milestone of 30 million users over the last year the Facebookowned platform said on TuesdayPowered by Haptiks Conversational Artificial Intelligence AI solutions the official WhatsApp chatbot by the Ministry of Health and MyGov has processed over 45 million conversations on WhatsApp from users across the country with more than 67 million messages having been sent since its launchSince the pandemic first hit our country one of WhatsApps most significant associations has been with the Ministry of Health and with MyGov With the power of easytouse technology citizens gained access to the latest verified information on Covid19 Shivnath Thukral Director Public Policy WhatsApp said in a statementWith the determination to flatten the misinformation curve and drive awareness around Covid19 this APIbased helpline was made available to all WhatsApp users for free in English and Hindi the company saidOver the last year MyGov Corona Helpdesk an AIenabled Chatbot has been a pathbreaking technological solution that has helped millions of citizens by providing timely updates about the Covid19 pandemic said Abhishek Singh CEO MyGov and Digital IndiaThe right communication strategy combined with innovative technology has been integral to deal with the pandemic and it has been one of the endeavours of Digital India and its initiative MyGov to become the bridge between citizens and government and ensure dissemination of authentic information curb rumours myths and misinformation Singh addedIn addition to the MyGov helpline WhatsApp has also enabled more than 16 Covid19 helplines in 13 other Indian states in English and other regional languagesLast year in June the AI enabled MyGov Corona Helpdesk bagged two awards under the categories Best Innovation for Covid19 Society Peoples Choice and Covid19 Overall Winner at the recently held CogX 2020 which is a prestigious global leadership summit and festival of AI and Emerging Technology held annually in LondonThe awards were won by the Technical Partner of MyGov JioHaptik Technologies LimitedThis story has been sourced from a third party syndicated feed agencies Midday accepts no responsibility or liability for its dependability trustworthiness reliability and data of the text Midday managementmiddaycom reserves the sole right to alter delete or remove without notice the content in its absolute discretion for any reason whatsoever