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SBI to use AI extensively for fraud prevention, proactive risk management, anti-money laundering: Chairman CS Setty

Setty indicated that AI will primarily automate repetitive, high-volume and rule-based processes rather than customer-facing roles. The technology is expected to reduce manual workloads in operational functions while enabling employees to focus on higher-value activities requiring human judgment and customer engagement

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Representational Image. File pic.

Representational Image. File pic.

State Bank of India (SBI) is accelerating the adoption of artificial intelligence across its operations, with the country's largest lender planning to shift its entire cheque processing system to AI in a move aimed at improving efficiency and reducing manual intervention. 

Speaking at a press briefing after the bank's quarterly earnings, SBI Chairman CS Setty said the lender is extensively deploying AI in critical back-office functions such as fraud prevention, proactive risk management, anti-money laundering (AML), and cheque processing.

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