Brihanmumbai Municipal Corporation (BMC) Commissioner Ashwini Bhide on Wednesday said citizens’ complaints act like “eyes and ears” for the administration and should be taken seriously for timely resolution, an official statement said on Wednesday.

She directed civic officials to respond quickly to complaints related to public services and make effective use of the BMC’s grievance redressal application called ‘Marg’ (Management and Redressal of Grievances), it said.