For 61-year-old Gopal Chitnis, his unsettled mediclaim is not only the source of intense hurt, but it has also led to financial and emotional stress. Four years after the former government school principal paid Rs 71,000 towards the medical treatment of his 83-year-old mother Sumatibai, he is still waiting to be reimbursed —thanks to the apathy of the state’s Pay and Provident Fund Unit office, Pune division.

Distressed: Former school principal Gopal Chitnis has been running from pillar to post to get his mother’s hospital bill reimbursed. Pic/krunal Gosavi