Shangri-La Traders Hotel at Shanghai Hongqiao Airport has deployed the humanoid service robot XMAN-R1, created by Shanghai-based Keenon Robotics. The hotel has become the ‘world’s first’ to showcase a collaborative service model featuring general-purpose and special-purpose robots. These robots perform a range of daily operations, including guest greetings, cleaning, food and item delivery, and luggage handling. 

XMAN-R1 is the company’s humanoid service robot positioned at the front desk to greet and engage guests, answer questions, and offer welcome gifts. Supporting XMAN-R1 are special-purpose robots W3 robot (managing in-room deliveries), S100 (luggage transport), C40 (cleaning), and T10 and T3 (restaurant food deliveries).