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Sorry, not sorry

After a blunder, Subko Coffee issues an apology which is getting flak for sounding ‘AI-generated’. We ask: What makes a good apology in the Internet age?

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The Internet’s scandal cycle’s always the same: someone messes up, there is an uproar, and then the culprit issues an apology. PIC/ISTOCK

The Internet’s scandal cycle’s always the same: someone messes up, there is an uproar, and then the culprit issues an apology. PIC/ISTOCK

If you, like this writer, have been chronically online for years and years, you would know there isn’t a time quite like a scandal on the Internet. The cycle’s the same: someone messes up, there is an uproar, the Internet declares that we have caught yet another culprit, and then the culprit issues an apology.

But the apology falls flat.

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