Chaos and anger reigned supreme at the T2 yesterday after all the passengers of the Dubai-Mumbai SpiceJet flight (SG 014) left the terminal by 12 pm, despite landing in the city at 8 am. Passengers were left fuming after they were told that their bags were yet to arrive. What aggravated the situation was the lack of appropriate answers from SpiceJet officials about the missing luggage.
Angry passengers at Terminal 2 confront a couple of SpiceJet officials about their missing luggage
A few airport officials said the airline personnel appeared least interested in pacifying the frustrated passengers, who were waiting for their luggage for hours together.
An official present at the spot said, “Utter chaos over misplacement of baggage led to altercations between the passengers and the airline staff. Passengers were made to run from pillar to post without any proper assistance.”
A senior airport official said, “If the passengers of a particular flight are delayed, then it delays the entire process of clearing the green channel for the passengers of the next flight. It takes approximately 45 to 60 minutes to clear Customs.”
One of the passengers on the flight SG-014 said, “The situation was an outcome of lack of coordination among the airline staff. Not a single senior official was present to attend to us. Instead, we were asked to calm down and patiently wait for our luggage.” Despite repeated attempts, no official statement from the airline could be obtained.
Aseem Rastogi, who was flying by SpiceJet from domestic airport (1B) to Hyderabad, said his flight (SG-407) on Sunday was delayed and the airline staff did not even offer a reason for the same.
He tweeted: ‘No one has any idea when would the flight depart. I contacted the airline but it didn’t really help.’ It was later learnt that the flight, which was supposed to arrive in Hyderabad at around 9.10 pm, landed there around midnight.
DGCA asks SpiceJet to refund fare of delayed Mumbai-Delhi flight
In a first-of-its-kind action, the DGCA directed SpiceJet to refund fare to all passengers of a Mumbai-Delhi flight that was delayed by about five hours last month. The airline was also asked to refund the money it charged from passengers for selling food and beverages, instead of offering it free.
The Boeing 737-800 aircraft (VT-SGO), carrying 172 passengers, suffered engineering problems that led the pilots to abort take-off and return to the bay. Another plane was pressed into service on June 16 after a delay of over four-and-a-half hours.
An airline spokesperson said, “SpiceJet, like most airlines, serves food on the ground during the delay in cases like this, and we will be responding shortly to the DGCA.” But he did not comment on the flight delay.