I was in training then, and though it was nearly 19 years ago, I remember her face clearly, when we had the last conversation," says Bengaluru-based Roshan Jain, a senior consultant psychiatrist and de-addiction specialist at Apollo Hospitals, while speaking about a patient who took her life a couple of days after their last consult. "She was a working professional and suffered from neurosis and anxiety. She had been unwell for some time, but had improved with treatment. At our last meeting, she said all the right things: had no negative thoughts, was not pessimistic, and was not talking about harming herself. I could sense she wasn't well, but she was telling me she was fine, so I asked her to continue with the medication."

Since he was in England at the time, he asked a community crisis team to check on the patient the next day. The patient wasn't home when the team contacted her and left it at that. When they visited her the next day, they found her hanging in her room.