Swapnil Verma on stage, presenting Adams AI’s work on one of the largest voice-AI deployments of India’s 2026 election season.
Two years ago, Swapnil Verma had what most Indian parents would call the perfect textbook career: a senior role at Wells Fargo, a comfortable high-paying tech job, predictable appraisals, weekend brunches, and the quiet security of an MNC badge.
This January, the 26-year-old stood under the lights of a major AI summit in Delhi as co-founder and keynote speaker - accepting, alongside her co-founder Dushyant Panchal, a "Category Creator: AI for Politics" award for a company that has changed how outreach is done in Indian election campaigns.
The distance between those two moments? One argument at a Bengaluru WeWork.
T H E S T O R Y I N N U M B E R S
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1.5M+ calls handled in a single day, per company data |
~12,000 seat contact-centre equivalent, by Adams AI's estimate |
6 Indian languages supported at scale |
100% in-house stack: telecom, voice AI, and contact centre |
The Bet
Ironically, Adams AI wasn't born out of a business plan. It was born out of wounded engineering pride.
Dushyant Panchal, already a two-time founder whose previous EdTech aggregator had been acquired by a Singapore-based EdTech group, was holding court on a familiar theme: startup engineers ship, MNC engineers maintain. "In startups, you learn a new technology or you die. In MNCs, you get world-class at one thing - and never touch anything else. Both are skills. Only one of them builds companies."
Swapnil disagreed. Rather loudly.
What followed wasn't supposed to become a company. It was supposed to settle an argument. A weekend side project turned into a working prototype. The prototype turned into late nights. The late nights turned into a resignation letter
- and Adams AI was born, with Panchal's operating experience and Verma's engineering depth as its twin engines.
The prototype's real test came sooner and bigger than either founder expected: India's 2026 election season.
Adams AI's voice technology was deployed across several major campaigns in the 2026 cycle, conversing with voters in Marathi, Tamil, Assamese and Bengali, in their own language, at a scale few human-only operations attempt.
At its peak, the company says the system handled over 1.5 million calls in a single day - by its own estimate, the equivalent of a roughly 12,000-seat contact centre, without a single headset.
Adams AI's answer was to secure its own VNO telecom license and bring the entire circuit in-house. "Our own telecom, our own voice AI, our own CRM, and our own 100-seat contact centre in Mumbai, where human agents take live AI handoffs mid-call," Verma says. "Zero external dependency, from the first dial to the final human word. Our competitors have a landlord. We don't."
Whether this marks a permanent shift for how Indian campaigns run outreach is still an open question - but the scale of the 2026 deployment has certainly put AI-led voter contact on the industry's radar in a way it wasn't a year ago.
At the summit, an interviewer asked Verma about her biggest challenge. Her answer drew the loudest applause of the session.
Swapnil Verma, 26, co-founder of Adams AI, in conversation at Bangalore Tech Week.
Her advice to young women watching from the same comfortable corporate cubicles she once occupied is characteristically direct: "The startup hustle was never a men-only club. It just had a men-only marketing department. Your MNC job taught you discipline, scale, and how large systems really work - those are startup superpowers, not corporate baggage. The only thing you're missing is the argument that pushes you to start. Go pick one."
Adams AI's flagship product today is Elli, an omnichannel agent that converses across calls, WhatsApp, SMS and email, with context synced across every channel. Start a conversation on a call, continue it on WhatsApp, close it over email - Elli carries the thread forward. The company says this continuity has helped Elli win a number of head-to-head deployment trials, and it's now expanding into BFSI, real estate and EdTech, alongside its core elections and governance focus.
"One agent, every channel, one continuous conversation," is how Verma sums it up.
On the roadmap, she's unambiguous about where the company's focus sits. "While we're expanding distribution across sectors, elections and governance will remain our primary focus and our moat," she says. "The first half of 2027 is election-heavy in India, and we're in early conversations with political parties beyond India for their elections. It's going to be a big year for us."
From a WeWork lunch-table argument in Bengaluru to a keynote stage, from one weekend prototype to a fast-growing voice AI business - Swapnil Verma's journey carries a simple message for anyone weighing a safe job against an unproven idea:
| A B O U T A D A M S A I |
| Adams AI is a DPIIT-recognised, Mumbai-based AI communication company co-founded by Dushyant Panchal and Swapnil Verma, building voice AI, omnichannel agents, and telecom infrastructure for India's scale. |