Net 9 Fibernet
Q: What was your role in the high-speed internet revolution before Net 9 Fibernet?
A: From 1999, I managed Dishnet DSL's ADSL operations in South Mumbai. This was one of the first efforts to deliver high-speed internet to elite institutions, corporates, 5-star hotels, and banks.
"Luxury clients taught us the science of reliability. That discipline stayed with us."
Q: What inspired you to co-found Net 9 Fibernet in 2002?
A:I noticed a significant lack of affordable and reliable broadband connectivity. While the internet was becoming essential, access was limited or expensive for many. Net 9 Fibernet was born out of a vision to make high-speed internet accessible to every home and business. , delivering quality service at affordable rates while enriching user experiences. We wanted to build an ecosystem that served both individual households and enterprise clients with equal excellence.
Q: The early 2000s were a challenging period for tech ventures. How did you manage during that time?
A: It was indeed a turbulent time. Tech infrastructure was still developing. We stayed grounded by focusing on service quality, operational excellence and stay ahead of competition. We built our own fiber infrastructure and made customer support our strongest department. That commitment helped us build trust when others were still testing the waters.
Q: Net 9 Fibernet has grown impressively. What do you consider your key milestones?
A: Becoming a leading broadband service provider in Mumbai was a major milestone.
We established Net 9 Fibernet as a household name in Mumbai for reliable and affordable broadband.
We seamlessly transitioned from traditional broadband to FTTH infrastructure services, positioning ourselves as an end-to-end telecom infrastructure provider.
We achieved profitable growth while scaling. A rarity in our industry.
Q: How would you describe your leadership style and team culture?
A: I believe in building teams that can think independently while staying focused on our core goals.
I have always valued a team that adopts new technology, connects with customers and I remain hands-on when needed to support them.
In our fast-changing industry, the ability to adapt while consistently delivering excellent service is essential.
Q: How did you transition from broadband to full-scale FTTH infrastructure services?
A: It was a strategic shift based on future readiness. We realized that demand for fiber to the home was only going to increase. We invested in building our own last mile fiber infrastructure which gave us control over quality and scalability. Today, we don't just provide broadband services. we power other ISPs and businesses with our infrastructure.
Q: How do you stay updated in such a fast-moving tech industry?
A: Continuous learning is non-negotiable and we adopt new technologies early and implement them before others.
I travel to global tech expos, attend telecom innovation events and encourage my team to bring back learnings from the field.
We also maintain strong vendor relationships which keeps us ahead on upcoming technologies and deployment models.
Q: What makes Net 9 Fibernet different from other ISPs?
A: Three things: reliability, human touch, and our robust Fiber Network. We are large enough to deliver world-class service yet agile enough to respond locally. Our network uptime, proactive support, and affordable pricing create a strong value proposition that is difficult to match.
Also, our team is deeply committed. they treat every downtime alert like a personal call to action. That attitude is our edge.
Q: With 5G and satellite internet on the rise, what's your vision for the future?
A: These technologies complement each other and are not threats. Fiber will always remain the backbone for bandwidth intensive applications. We see Net 9 evolving into a hybrid infrastructure provider delivering 1 Gbps fiber internet, OTT entertainment with live channels, IPTV services and smart home solutions with crystal clear VOIP as a complete connectivity solution.
Q: Net 9 Fibernet is now recognized as one of Mumbai's top internet providers. What makes the company stand out in such a competitive market?
A: The trust of our customers.
Net 9 Fibernet Pvt Ltd is proud to be recognised as one of the best internet service providers in Mumbai, offering consistent and robust connectivity. Operating under a Category B ISP license, we've built a 100% passive FTTH (Fiber to the Home) network, ensuring a seamless, high-speed experience with uptime between 98%-99%. In today's world, internet is a lifeline and we take that responsibility seriously.
Q: Can you elaborate on the technological infrastructure that powers your service delivery?
A: Our network is powered by pure optical fiber, spanning over 400+ kms and built to scale and adapt to emerging technologies like IPTV and 1 Gbps plans. We currently cover over 3,300 buildings across 15 prime locations in Mumbai from Worli to Santacruz (West) reaching nearly 20% of Mumbai's residential and commercial Areas. With two Network Operation Centers (NOCs) located in Prabhadevi and Bandra. we deliver service that is not only fast but consistently reliable.
Q: Your Google rating is impressive. What does customer satisfaction mean to you?
A: Our 4.8 Google rating reflects a deep customer-first philosophy. We combine technology with human touch. every customer has access to a real person, not just a bot. Whether it's a service upgrade, downtime issue, or billing query. our users know they will get a fast and personalized response. I personally monitor our customer service and reviews to make sure that not a single customer is left unhappy.
People don't just want internet. They want super-fast reliable internet with human support. That's what we deliver.
Q: What are the core services offered by Net 9 Fibernet today?
A: We provide a comprehensive suite of services:
1.FTTH Broadband - Ultra high speed internet directly to homes and offices, perfect for streaming, gaming, remote work, and video conferencing.
2. Leased Line Internet - Dedicated, enterprise-grade bandwidth ideal for banks, educational institutions, government offices, and small to large businesses.
3. Wi-Fi 6 - it delivers ultra fast, 1 Gbps wireless speeds with improved efficiency. It ensures smoother streaming, lower latency and a superior internet experience across all your devices.
4. OTT Apps + Live TV Channels + IP TV - A wide range of popular OTT apps and over 400 live TV channels for an uninterrupted entertainment experience. With our IP TV ready network, we are set to launch integrated television services in the near future.
Q: Your client portfolio spans several reputed industries. Can you tell us more about it?
A: Absolutely. We are proud to serve a wide base from leading banks, real estate developers, hospitality chains, restaurants, educational institutions, to government offices and small to big businesses. Each sector has unique needs and we tailor our services accordingly. Whether it is symmetric bandwidth for fintech or multi access IPTV for hospitality our flexibility is a big strength.
Q: What sets your network apart from traditional providers?
A: The answer lies in our 100% passive optical fiber network and the way it's structured. Many providers operate hybrid systems but we do not. Ours is future ready, IPTV capable, and built with the ability to upgrade rapidly. We have already laid fiber in key neighborhoods like Worli, Lower Parel, Prabhadevi, Mahim, Bandra (W), and Santacruz (W) and our expansion continues.
Q: How does Net 9 Fibernet empower everyday users in the digital age?
A: In the digital age reliable high-speed internet is not a luxury, it is a necessity. Whether you are a remote professional, a student, a content creator or a gamer. we ensure you are always connected. We also support 400+ live TV channels and all major OTT apps so entertainment is uninterrupted.
Q: With 20+ years of operations, how has Net 9 Fibernet evolved over time?
A: We have evolved from being a broadband ISP to becoming a telecom infrastructure company. We have laid our own 400+Kms fiber Network, invested in NOCs, built relationships with our customers and expanded service offerings. Yet, what hasn't changed is our core value of reliability and customer centric delivery.
Q: What's your final message to people looking for the best broadband service in Mumbai?
A: If you are looking for speed, stability, best service and real people to call Net 9 Fibernet is your answer. We don't just provide internet. We unlock potential. We are dedicated to bringing seamless connectivity to every home and business across Mumbai.
At Net 9 Fibernet, we don't sell internet, We connect people.
