26 March,2026 03:08 PM IST | Mumbai | mid-day online correspondent
Pic/BMC
The iconic dabbawala network of Mumbai continues to earn global acclaim for its unmatched efficiency and discipline, with Mumbai Mayor Ritu Tawde describing the service as a defining symbol of the city's work culture and operational excellence.
Highlighting the global reputation of Mumbai's dabbawalas, Mayor Tawde said their service extends far beyond delivering lunchboxes. She noted that their system represents a "living model" of management excellence, rooted in punctuality, teamwork, and reliability. According to her, the dabbawalas have emerged as true ambassadors of Mumbai's service-oriented ethos, earning admiration from across the world.
On March 25, the Mayor paid a goodwill visit to the âMumbai Dabbawala International Experience Centre' located at Rizvi College in Bandra (West). During her visit, she toured various sections of the facility and closely observed the intricate processes of sorting, coding, and distribution that enable the seamless delivery of thousands of tiffins.
The centre, designed to preserve and showcase the legacy of the dabbawala system, offers visitors an immersive experience through digital exhibits, a Heritage Display, and a Virtual Reality (VR) zone. These installations narrate the evolution of the service and provide insights into its operational efficiency. The Mayor also experienced an AI-based interactive feature that allows visitors to visualise themselves as a dabbawala.
Speaking during her interaction with members of the dabbawala community, Mayor Tawde emphasised that the service has been running uninterrupted for over 135 years and remains an integral part of Mumbai's daily life. Delivering nearly one lakh tiffins with remarkable accuracy, the system continues to support lakhs of citizens across the city.
She further noted that the dabbawala tradition is deeply rooted in the Warkari philosophy, reflecting devotion, discipline, and community service. Their operational model, she said, is widely studied by management professionals globally.
Announcing new initiatives, the Mayor revealed that one of the proposed entrance gateways to Mumbai will be designed around the dabbawala concept, symbolising their contribution to the city. Additionally, around 105 e-bikes will be provided to support their operations and improve efficiency.
She assured that the Brihanmumbai Municipal Corporation will extend full support for the welfare of dabbawalas and the strengthening of initiatives at the centre.
In a related development, dabbawala association member Dinesh Arde suffered a heart attack on the same evening and was admitted to Dr. R. N. Cooper Hospital. Upon receiving the information, Mayor Tawde visited the hospital, met the patient, and reviewed his condition with medical staff. Officials confirmed that his condition is now stable.
Providing historical context, Kiran Gavande stated that the service, which began in 1890, once handled nearly double the current volume of deliveries before the COVID-19 pandemic. However, strong support from Mumbaikars and well-wishers globally helped sustain the livelihoods of dabbawalas during the crisis. He added that the system is now steadily regaining momentum.
Gavande also acknowledged the support of Devendra Fadnavis and Shrikant Bharatiya in establishing the experience centre, which has emerged as a knowledge hub for students, tourists, and management experts worldwide.
Several dignitaries, including local corporators and representatives of dabbawala organisations, were present during the Mayor's visit, underscoring the continued civic and institutional support for one of Mumbai's most enduring traditions.
