The late marks on the reports of BEST drivers, who battle crippling traffic jams every single day, is beginning to affect morale. The Undertaking has been taking action such as filing adverse reports and even suspending drivers for delays and even early arrivals. The random suspensions are also affecting bus operations in the city.

Punished for being late, early
"If a bus arrives late to the depot due to traffic or any other issues, or even if it reaches early, say if it overtakes another and reaches soon, there is action taken against the driver, and a summary report is filed against him," BEST Committee member Suhas Samant said. "In today's scenario, in Mumbai, where almost all the roads are dug up due to some work or the other, there are perennial traffic jams everywhere. This naturally leads to inevitable delays. It is unfair of depot managers to take action in such cases," Samant said. He said he could hand over a list of depots where such selective action was being taken.