The Thane District Consumer Disputes Redressal Commission has held an insurance company, a hospital and a third party administrator (TPA) guilty of deficiency in services and asked them to pay nearly Rs 35,000 to a man over his insurance claim against his son's medical treatment.

The commission passed the order recently. It asked them to pay Rs 19,964 with nine per cent interest from the date of submission of the claim, Rs 10,000 towards compensation and Rs 5,000 towards the cost of the claim.