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MTNL building fire: 20,000 customers services affected

The main service providing lines to Bandra, Khar and part of BKC were damaged; employees await instructions on where to work from

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Employees came to work on Tuesday to mark their presence. Pic/Pradeep Dhivar

Employees came to work on Tuesday to mark their presence. Pic/Pradeep Dhivar

The day after the fire that saw 84 employees rescued from the Mahanagar Telephone Nigam Limited's (MTNL) west zone office at Bandra, staffers came to work on Tuesday to mark their presence. While no instructions were given to employees about where they will have to work from, they said they had come to the building to see if their seniors needed anything.

Customers affected

MTNL users from Bandra, Khar and certain parts of Bandra-Kurla Complex bore the brunt of the fire that broke out on Monday. About 15,000 landlines and 5,000 odd broadband services have been affected in these areas. The Lok Sabha Member of Parliament (MP) from the area has demanded a high level enquiry into the fire. A senior official from MTNL said, "There are provisions for taking connections from other exchanges, but it will take time and as the main lines to Bandra, Khar and part of BKC were damaged, the phone lines will be dead. Even the Internet services will be affected and mobile network will fluctuate since 26 mobile towers were affected as their networks were monitored from this office."

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