Despite having treated several staffers at Jet Airways, refractive surgeon Dr Ambarish Darak had it rough
Despite having treated several staffers at Jet Airways, refractive surgeon Dr Ambarish Darak had it rough
Picture this: you reach a country where the temperature is -5 degree celsius and you are stranded without your luggage; not even a sweater to beat the chill. This is exactly what happened to refractive eye surgeon Dr Ambarish Darak who lost his baggage not once, but twice, on the same business trip to Germany.
Dr Darak wrote a complaint letter to the airline's CEO, Naresh Goyal, (Sunday Mid Day has a copy) on January 9, and the airline returned the luggage on January 11. "But it came back damaged. The gifts (glass crockery) I bought for my family in Germany was in pieces."
Dr Darak has sent a legal notice to Jet Airways demanding compensation for mental harassment and losses incurred. When contacted, Ragini Chopra, spokesperson for Jet Airways (India), said, "The department concerned is looking into the matter. They will get back to the passenger."
What to do
if an airline loses your luggage, make sure you get a written claim for damages. This may require a different form than the original 'missing luggage' form. This can be done at the airport or over mail. Report any damage to luggage before leaving the airport; the airline customer service will want to inspect the bag.'
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