For Muzammil Shaikh, 39, who lost his 35-year-old wife Tanzila in an Uber car crash last month, it is the cab aggregator's callous response that has been the most shocking. He said Uber has not rendered any support to him or his family, other than its standard PR condolence response. “I had contacted customer care to ask about Uber's compensation policy in case of accidental death, and the staff bluntly told me they have no such policy in place. They said all issues of compensation were between their driver partner and me,” Muzammil said. He is now contemplating taking Uber to court.

“This is how a multinational aggregator company treats its customers. For them, all that matters is business, with zero responsibility. They claim that the moment you sign into the mobile application for the cab service, you, by default, agree to all their terms and conditions. This is nothing but breach of trust of a customer, who believes that the cab service complies with all safety standards and norms. And, that their drivers adhere to strict driving norms, which unfortunately is not true,” said Muzammil.