The cool cab services in the city no longer seem to be ‘cool’. Commuter anger over the alleged poor service being provided is increasing with each passing day.

mid-day spoke to a few people, who travel via cool cabs frequently, to find out whether the service being provided to them has been efficient and worth their money.

Not meeting expectations: More and more commuters are grumbling about the poor services offered by cool cab service providers, be it private or regular. Pics/Mohan Patil

Firsthand experience
Aditya Bhide, a resident of Sinhagad Road, often travels via cool cabs to various parts of the city. Narrating his experiences, Bhide said, “The drivers are always late by 15 to 20 minutes. We pay more to get good service and travel comfortably, but that does not happen. Problems like filthy cars and defunct air-conditioning system are common.”

Hadapsar resident Vipul Alekar said, “Travelling in cool cabs has been among my worst commuting experiences. A few days ago, I booked a cab from Hadapsar to the airport. I had to catch a flight for Delhi around 6 pm, and booked the cab for 3.30 pm. But the driver reached the pick up point around 4.30 pm. To make matters worse, he turned out to be a rookie. I had to guide him towards the airport."