The ATVMs will now be enabled with pictorial messages depicting five different animated pictures in the steps to procure a ticket. The first picture will show how to place the card. The subsequently graphics will depict the remaining steps.
“We want to address the basic problem faced by the public,” said a senior CR official. CR will also buy 70-plus ATVMs soon for various stations. It was understood that commuters were finding it difficult to operate the machines and favoured coupons or tickets. There are 250-odd ATVMs across the suburban section from CST to Karjat/Kasara and Panvel on the Harbour line.