As part of the Smart Feedback system, people will be able to scan a QR code put up outside toilets, using their phone, and answer questions related to maintenance
On the occasion of World Toilet Day on November 19, the Western Railway (WR) came up with an initiative to track and monitor the condition of toilets at 17 railway stations of the city. The WR on Sunday announced the Smart Feedback system through which people will be able to scan a QR code put up outside toilets using their phones and answer a couple of questions related to maintenance. Either people will have to use a QR code scanning app or the SmartFeedback QR Code app for answering the questions.
The notice that has been put up outside toilets at railways stations
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The stations at which the facility has been introduced include Churchgate, Marine lines, Charni Road, Grant Road, Lower Parel, Elphinstone Road, Dadar, Matunga Road, Mahim, Bandra, Goregaon, Andheri, Kandivali, Borivali, Dahisar, Bhayander and Nalasopara. The pay-and-use toilets at these stations have either been constructed or renovated recently.
Speaking to mid-day, Ravinder Bhakar, chief public relations officer of WR, said, “The Smart Feedback system will help the WR monitor the condition of toilets and the available facilities. Through this simple and innovative interface commuters will be able to rate services. It will also help the railways to hold the third party service providers accountable. This will be effective in measuring, monitoring and analysing the cleanliness levels of toilets and also how satisfied passengers are with the facilities.”
17
Total no. of rly stations at which the facility has been introduced
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