IndiGo announces automatic refunds to all passengers amid the ongoing flight disruptions

An IndiGo aircraft prepares to land at an airport, in Mumbai, Saturday. (Pic/PTI)

In the wake of recent disruptions, IndiGo on Saturday announced that it will offer automatic refunds for all cancelled bookings and a complete waiver on cancellation or rescheduling charges for travel between December 5 and 15.

This comes after the Ministry of Civil Aviation during the early hours of Saturday issued a statement to the aviation company to ensure that every passenger gets the refund of their ticket amount by Sunday.

The Ministry of Civil Aviation said, "Mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8:00 PM on Sunday, December 7," as cited by news agency ANI.

Following which, in a post shared on social media platform X, IndiGo said that it would issue automatic refunds and full waivers to passengers, with no questions asked.

The post by Indigo on social media platform X stated, "No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

The airline further wrote that, "We will offer a full waiver on all cancellations/reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025."

While the statement from Indigo did conclude with an apology, adding that, "We are deeply sorry for the hardships caused." The outrage inside the flyers is still on the higher side, seeking other alternatives for their travel plans.

The Ministry of Civil Aviation has also instructed airlines not to levy any rescheduling charges for passengers whose travel plans were impacted by cancellations. It emphasised that any delay or non-compliance in processing refunds will invite immediate regulatory action under the Ministry's powers, reported ANI.

To ensure seamless grievance redressal, IndiGo has been instructed to set up dedicated passenger support and refund facilitation cells. These cells have been tasked with proactively contacting affected passengers and ensuring that refunds and alternative travel arrangements are processed without the need for multiple follow-ups. The automatic refund system will remain active until operations stabilise completely.

Furthermore, as per the release, the Ministry has directed IndiGo to ensure that all baggage separated from passengers due to cancellations or delays is traced and delivered to the passenger's residential or chosen address within the next 48 hours. Airlines have been told to maintain clear communication with passengers regarding tracking and delivery timelines and to provide compensation where required under existing passenger rights regulations.

(With inputs from ANI)