08 December,2025 06:17 PM IST | New Delhi | mid-day online correspondent
On Sunday, IndiGo operated 1,650 flights, cancelling 650, with its on-time performance improving to 79.9 per cent. File Pic/PTI
IndiGo on Monday said that it has refunded Rs 827 crore to passengers affected by recent flight disruptions, with the remaining refunds under process for cancellations up to December 15, reported the IANS.
The airline said it is scheduled to operate over 1,800 flights on Monday, up from 1,650 on Sunday, and has delivered more than 4,500 checked-in bags to customers, with the remainder expected to be delivered within 36 hours.
An IndiGo spokesperson said, "We have optimised our operations and reduced cancellations, with advance notifications sent to passengers. Our on-time performance has improved to 91 per cent across the network," according to the IANS.
The announcement comes amid intense government scrutiny. Union Civil Aviation Minister K. Ram Mohan Naidu told Parliament that the government is conducting a thorough inquiry and will take strict action against the airline to set an example. He added that passengers had faced significant difficulties due to crew and roster management issues, the news agency reported.
IndiGo also stated that all cancellations on Monday's schedule were executed in advance on Sunday. The airline is assisting over 200,000 customers daily through multiple channels and said it is working "on a war footing" to resolve queries and expedite internal processes.
"We regret this disruption and apologise sincerely to all our customers. We reiterate that our operations remain fully compliant with FDTL norms and safety regulations, as they have been for the past two decades," the airline added, as per the IANS.
Meanwhile, IndiGo cancelled 562 flights from six major airports on Monday, with 150 cancellations from Bengaluru airport alone, according to sources, reported the PTI.
The airline is still trying to restore normal operations after a wave of cancellations that began last Tuesday due to regulatory changes affecting hundreds of thousands of passengers.
On Sunday, IndiGo operated 1,650 flights, cancelling 650, with its on-time performance improving to 79.9 per cent.
Of the 562 cancellations on Monday, Bengaluru saw 76 arrivals and 74 departures cancelled, while Delhi recorded 83 departures and 60 arrivals cancelled. At Mumbai and Hyderabad, the numbers were 98 (50 arrivals, 48 departures) and 112 (58 arrivals, 54 departures) respectively. Chennai airport faced 56 cancellations, whereas Kolkata had only two flights cancelled, according to the PTI.
IndiGo serves approximately 90 domestic and over 40 international airports, but the total number of cancellations at other airports was not disclosed. The figures exceeded Civil Aviation Ministry projections, which had suggested 500 cancellations against 1,802 scheduled flights for Monday, the news agency reported.
(with IANS and PTI inputs)
