13 November,2026 12:13 PM IST | Mumbai | mid-day online correspondent
Representational image. File pic
Several Indian airlines, including IndiGo and Air India, have issued advisories to passengers amid an ongoing global Microsoft service disruption, informing them about its impact on customer support channels and flight operations.
While IndiGo has reported disruptions to its email support services, Air India has said its flight operations and communication channels remain unaffected.
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In a service advisory, IndiGo said its email support services were currently affected due to the global Microsoft service disruption, and the airline might not be able to receive emails from passengers.
However, the airline clarified that its other customer support channels remained operational.
"All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app," IndiGo said.
The airline also apologised for the inconvenience and urged passengers to use alternative support channels for urgent queries.
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On the other hand, Air India said it was closely monitoring the ongoing Microsoft outage and confirmed that its flight operations had not been affected.
In a post on X, the airline said there was currently no impact on any of its communication channels.
To ensure uninterrupted customer support, Air India said it had temporarily rerouted its emails so that all incoming messages continued to reach the airline.
It also assured passengers that emails would be answered within its usual 24-hour timeline.
The airline further clarified that all its customer support channels, including voice support, AI.g, social media, and customer notifications, were functioning as expected.
Air India said it remained committed to assisting passengers and would continue monitoring the situation.
The advisories come amid a global Microsoft service disruption that has affected certain digital services and communication systems.
Airlines have urged passengers to use their available alternative support channels while the situation is being monitored.
Passengers are advised to check their respective airlines' official websites and social media handles for updates before contacting customer support.
