The Brihanmumbai Municipal Corporation's (BMC) Active Complaint Monitoring Cell, that will resolve complaints within three hours, will take off next week. The BMC guarantees that once functional, five kinds of civic complaints will be taken up by relevant ward level officials through the cell.

Five complaints, one cell
Additional Municipal Commissioner Idzes Kundan came up with the idea for the cell last month. The cell will tackle five kinds of civic complaints, namely unauthorised construction, unauthorised hawkers, water leakage, water contamination and pipeline bursts, all within the time limit. While the cell was supposed to be launched earlier this month, there was a slight delay due to certain changes that were included in the system.