They, too, had a harrowing story to tell
A day after this paper published a report about a couple who has been left in limbo because a financial institute has misplaced their Sale Deed or Sale of Agreement papers, there have been a few readers who have written in claiming that they experienced a similar situation. They, too, had a harrowing story to tell.
According to our report, an Andheri couple who had taken a loan from a financial institution years ago to buy a home and were paying it off over years, finished paying their loan. They asked the institute to return their documents and that is when they learnt that the Sale of Agreement has been misplaced. Their nightmare began, but it has been months the paper has not been found and they have subsequently been unable to sell a home on the outskirts of the city because buyers are wary of buying a home without the original Sale Deed.
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Finance institutes cannot afford to misplace such important documents. Institutes might have misplaced the documents while shifting or the file has been lost when being transferred from one centre to another.
If this happens, and from the responses we learn that this is unfortunately not very rare, it is the organisation's responsibility to give the affected a way out. There has to be a redressal mechanism. If the true copy of the document does not work for certain people, the institute has to step in and provide them a solution.
They need to be held liable and accountable. You cannot expect the affected people, who are already suffering considerably and have also spent time and money, to do all this on their own. Those who have erred cannot wash their hands off the matter. They need to be there with the people, whose papers they have irresponsibly, though inadvertently, misplaced, right till the bitter end.
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