Vistara to deploy robot to assist passengers

May 30, 2018, 14:34 IST | IANS

According to the company, the robot uses Artificial Intelligence (AI) technology and can assist customers, address their queries and even entertain them

Air vistara
Representational Image

Airline Vistara on Tuesday said that it will deploy the "RADA" robot at its signature lounge in Delhi airport's Terminal 3 from July to provide on-ground service to its customers. According to the company, the robot uses Artificial Intelligence (AI) technology and can assist customers, address their queries and even entertain them. "During its initial stage, RADA will be placed at Vistara's Signature Lounge at Delhi Airport's Terminal 3 from July 5 to assist customers using the lounge before they board their flights," the airline said in a statement.

"'RADA' will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback." At present, the robot can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of destination city, real time flight status as well as information about Vistara's products and services.

"It greets customers and interacts with them using basic hand movements, and is capable of moving around in the lounge on predefined pathways," the statement said. "Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos."

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