Even as the dust settles after Jack Dorsey’s surprise exit from Twitter, an organisation that he founded and held the reins of as CEO since its inception, his successor Parag Agrawal has been making his presence felt. The company-wide email he issued (and subsequently shared on social media) after assuming office, has set a clear tone about the kind of leadership his team and the wider organisation can expect in the days to come. “To me, an open letter is an indicator of its author seeking to establish open and transparent communication. Parag’s letter in particular is a sign of him wanting to build trust and rapport, not just with his immediate team, but also with all the stakeholders [including Twitter users] by opening up a dialogue. Since he was a relatively unknown face as compared to the celebrity aura of Jack, there were many questions about who he was, what he was going to do and where the company would be headed under his leadership. By taking the conversation into his own hands, he has quelled any cross-chatter within and beyond the Twitter,” observes business coach Farzana Suri. 

Clear and focused communication during a handover is essential