The airline announced it will offer travel vouchers worth Rs 10,000 to such passengers, which can be used for any future IndiGo journey over the next 12 months. The airline said refunds for bookings made through travel partners have also been actioned
Union Minister of Civil Aviation Ram Mohan Naidu held a meeting with Indigo's CEO Pieter Elbers on Wednesday. PIC/PTI
IndiGo on Thursday said it has initiated all the necessary refunds for flights cancelled during the recent operational disruption, adding that most amounts have already been credited to customers, with the remaining refunds set to reflect shortly. The airline said refunds for bookings made through travel partners have also been actioned, but passengers may need to write to customer.experience@goindigo.in if their complete details are not available in IndiGo’s system.
Airline to compensate stranded passengers with year-valid vouchers
The airline acknowledged that a section of passengers travelling on December 3, 4, and 5 were stranded for several hours at various airports and that a number of them were “severely impacted” due to congestion. The airline announced it will offer travel vouchers worth Rs 10,000 to such passengers, which can be used for any future IndiGo journey over the next 12 months.
This compensation will be in addition to the amount mandated under government regulations, which entitles customers to Rs 5,000 to Rs 10,000 depending on the flight’s block time if their service was cancelled within 24 hours of departure.
Reiterating its commitment to restoring customer confidence, IndiGo said it remains focused on delivering the safe, smooth and reliable experience expected from the airline.
“Thank you for giving us the opportunity to serve you again,” the statement added.
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