The BMC has launched a new WhatsApp chatbot number, to register complaints regarding garbage. This service accompanied several other announcements and initiatives through the past weekend and yesterday to mark Monday June 5, Environment Day. Recently, the civic body also allocated another number to report dirty nullahs.

While more communication channels and greater accessibility is aways welcome, activists have a point. We do hope that current, existing complaint channels are working and are in proper order, before starting new ones. Maybe, if they have a mechanism in place, it can be made more robust.