28 October,2026 09:46 PM IST | Mumbai | mid-day online correspondent
During questioning, the arrested accused allegedly told investigators that they worked as operators at the unauthorised call centre. Representational Pic
The Charkop police have busted an alleged fraudulent call centre operating in Kandivali West, Mumbai, where operators allegedly posed as customer care representatives of Apple and Amazon to cheat people in India and abroad. Two men have been arrested in connection with the case, even as the police are on the lookout for two more suspects.
According to a press note issued by the Charkop police on Wednesday, the call centre was operating from a flat in the Acme Avenue building in Bhabrekar Nagar in Charkop, Kandivali West.
The case was registered following a complaint filed by Police Havaldar Vijaykumar Suryawanshi of Charkop police station.
The accused allegedly operated the unauthorised call centre for financial gain, concealing their identities and posing as customer care representatives of the two prominent companies.
The police registered a case under the relevant sections of the Bharatiya Nyaya Sanhita (BNS), along with Sections 66C and Information Technology Act.
During the investigation, the police conducted a technical analysis of the location and its surrounding area. They seized four laptops, nine chargers, nine headphones, four mobile phones and a diary containing scripts in Hindi and English, among other items.
During questioning, the arrested accused allegedly told investigators that they worked as operators at the unauthorised call centre on the instructions of two other suspects, identified as Shah Rukh Shaikh and Simran Singh alias Simran Randhawa.
The police suspect that the operators used call logs on their mobile phones and laptops to contact people and defraud them while posing as customer care representatives of Apple and Amazon.
The arrested accused have been identified as Asif Hanif Qureshi, 31, and Smart P John, 40. Both allegedly worked as operators at the call centre.
The police are searching for Shah Rukh Shaikh and Simran Singh alias Simran Randhawa in connection with the case.
The operation was carried out under the guidance of senior Mumbai Police officials and the directions of Charkop senior police inspector Mahesh Balwantrao. The team included Police Inspector Mahendra Suryawanshi, Assistant Police Inspector Raju Thorat and other personnel from the Charkop police station.
Further probe is underway.
