BMC says road concreting drive halves pothole complaints this monsoon in Mumbai

A pothole that appeared after heavy rain on Mount Mary Road near Mannat in Bandra on July 7. Pic/Shadab Khan

The Brihanmumbai Municipal Corporation (BMC) says Mumbai's ongoing road concreting drive has led to fewer pothole complaints this monsoon, with only about half of the 2114 complaints received found to be genuine pothole cases.

According to the civic body, 1057 complaints did not pertain to potholes, while 323 complaints were pending as of Wednesday. The BMC also said it expects pothole repair expenditure to fall by 45 per cent this year because of the large-scale conversion of asphalt roads into concrete roads. In July last year, BMC had received a total of 3625 pothole complaints.

Vehicles navigate a pothole-ridden stretch of Swami Vivekananda Road in Andheri (West) after heavy rain on July 3. Pic/Satej Shinde

By the numbers

2114 Total complaints received
1057 Complaints found to be invalid/non-pothole
1057 Genuine pothole complaints
323 Complaints pending
193 Complaints received on Wednesday alone
45% Expected reduction in pothole repair expenditure

Vehicles navigate a pothole-ridden stretch of Swami Vivekananda Road in Andheri (West) after heavy rain on July 3. Pic/Satej Shinde

City's road concreting status

Mumbai's road network

2118 km total road network
700 km taken up for cement concreting in two phases
577.46 km work completed

>> Remaining roads under construction

Mumbai Monsoon Page

Progress so far
Phase 1: 89.81% complete
Phase 2: 73.72% complete

What BMC says

>> Road concreting has reduced pothole-related problems.
>> Pothole repair costs are expected to decline by 45% this year.
>> The Eastern Express Highway and Western Express Highway remain bituminous (asphalt) roads.
>> Vulnerable stretches on both highways have already undergone repairs.
>> A contractor has been appointed to fill potholes during the monsoon.
>> Both highways will be resurfaced after the monsoon.

Where complaints came from

Platform Complaints
BMC app 1041
WhatsApp 522
X 459
Website 22
Helpline 1916 16
Instagram 10

Areas with the most complaints

1. Kurla (L Ward)
2. Govandi (M East Ward)
3. Bhandup (S Ward)
4. Worli (G South Ward)

How citizens can report potholes

>> MyBMC / Pothole QuickFix app
>> MARG (Management and Redressal of Grievances) system
>> Helpline: 1916 (24x7)
>> WhatsApp chatbot: 89992 28999
>> Website: portal.mcgm.gov.in
>> X: @mybmc
>> Instagram: @my_bmc
The BMC said it also monitors pothole reports published in newspapers and other media

Official speak

BMC statement
"Pothole repair expenditure is expected to reduce by 45 per cent this year due to the extensive road concreting work."