As the chef for a cruise liner, Kishore Shimpi was at sea, thousands of kilometres away, but when he heard about his son’s accident and head injury, he desperately began to look for a way to return to family’s side in Mumbai. Time was against him; he was at Mexico, but there was no direct flight to Mumbai from there, so he had to first go to Paris and then catch another flight. But what he could not have bargained for was the hours it would cost him to deal with the incompetence and the insensitive treatment he got at the hands of Immigrations officials.

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