When he calls customer care of the e-commerce firm for return policy, they ask him to keep the product as it is non-refundable
Picture/ Gautam Rege-Twitter
We have heard instances of reputed e-commercial platforms goofing up on product deliveries. One of the most talked-about blunders that made the news on few occasions were people ordering mobile phones online and getting a detergent bar delivered. Recently, a reputed e-commerce site did a major goof-up with an online order and netizens cannot stop talking about it.
A man took to Twitter to explain his bewilderment when he opened his parcel, expecting it to be a skin lotion, which he had ordered online for home delivery from a renowned e-commerce site. To his surprise, when he unpacked the box out came a pair of wireless earbuds by the tech brand Bose worth Rs 19,000 and a pack of detergent.
ADVERTISEMENT
Twitter user Gautam Rege posted the bizarre ordeal and shared a picture of the package, containing the Bose Soundsport Wireless Headphone that is shown in the e-commercial platform for Rs 18,900 and a packet of detergent. “Bose wireless earbuds Rs 19k delivered instead of skin lotion Rs 300,” he tweeted.
What happened next was even more baffling as the e-commerce company came up with a classic reply after Rege approached the platform-s helpdesk about the goofup and return policy. The e-commercial platform responded to Rege asking him to ‘keep it’ as the order was non-returnable.
Here’s a look at the tweet by Rege, who is the founder and co-director of joshsoftware.com.
Bose wireless earbuds â¹19k delivered instead of skin lotion â¹300. @amazonIN support asked to keep it as order was non-returnable! ð¤ªð¤¦âÂÂÂÂÂÂï¸ÂÂÂðÂÂÂ¥³ pic.twitter.com/nCMw9z80pW
— Gautam Rege @gautamrege June 10, 2020
Posted on Wednesday, the tweet has so far garnered more than 21,300 likes and was retweeted over 4,100 times. The post attracted all kinds of reactions from the Twitterati.
Here-s how the Twitterati responded
Some asked the e-commerce platform if they could get as lucky as Rege.
Is the skin lotion still in stock? Please send link.
— Hetal Rach @heytal June 10, 2020
I want thie scheme too ðÂÂÂÂÂÂðÂÂÂÂÂÂðÂÂÂÂÂÂ
— Rosy @rose_k01 June 11, 2020
Even i want this Scheme mam with slight change...i prefer Mac Laptop and Iphone over headphones ð¬ð¬
— ð ·ð °ðÂÂÂÂÂÂÂÂÂðÂÂÂÂÂÂÂÂÂð ·ð ° ð®ð³ @harshaseo9991 June 11, 2020
Hey @amazonIN can I have the same please?https://t.co/wrrJ94dyzO https://t.co/1mi9BBbGkC
— Rohit Agarwal ð®ð³ @ragarwal June 11, 2020
@amazonIN where are my ear buds & surf excel ? How will I wash clothes listening to music now ðÂÂÂÂÂÂ? I got a skin lotion
— Skin Doctor @itchymissy June 11, 2020
And some posted their own bizarre experiences with the e-commercial platform.
Guess what, I ordered Dell Monitor worth 13k and what i got is Colin bottles, garbage etc. and now they are saying that they will not refund my money also. Amazon is just trying to fool their customers. Amazon business model revealed!!@AmazonHelp pic.twitter.com/mtH1SemrAN
— Kalyan Gandhapu @gandhapukalyan June 11, 2020
Not surprised. One of my friend got delivered Redme Note 8 twice.
— Bausaheb! @shubhank_singh June 11, 2020
Why don-t aacidents like these ever happen to me
— ï¸ÂÂÂLadeeda Farzana @ladeedafarzana June 11, 2020
A Twitter user gave Rege a review of the headphones and told him to accept them as a -gift from the Almighty-
I have used these headphones and they are fantastic. Cost around 18k.
— Lalit_Luis @Lalit_Luis June 11, 2020
You got them for Rupees 300.
Good for you.. Bad for the merchant.
Amazon doesn-t want you to return the headphones.. That-s the Almighty-s signal that you should accept this gift.
Enjoy the sound.
And some tried to make sense as to why would the e-commerce company want to willingly give away an expensive pair of headphones for free. A Twitter user replied to Rege’s post saying that the merchant selling the product would have to bear the loss and not the e-commercial platform.
Yes @amazonIN can ask you to keep it and refund your money also.
— Akshay Mathur @akshaymathu June 11, 2020
Because cost of returning the item logistics is on them, cost of items is on the merchant.
Additionally merchant will be charged penalty for having problems with the order. @amazonIN will always make profit.
What do you think about this online shopping experience?
Catch up on all the latest Crime, National, International and Hatke news here. Also download the new mid-day Android and iOS apps to get latest updates.
Mid-Day is now on Telegram. Click here to join our channel @middayinfomedialtd and stay updated with the latest news
Subscribe today by clicking the link and stay updated with the latest news!" Click here!
