Akasa Air hits back at Mannara Chopra who slammed them for being rude

21 February,2024 04:43 PM IST |  Mumbai  | 

It was just a few days ago when Mannara Chopra slammed Akasa Air for their misbehaviour; now it looks like the airline has decided to reply to the actress

In Pic: Mannara Chopra. Pic/Instagram

It was just a few days ago when Mannara Chopra slammed Akasa Air for their misbehaviour; now it looks like the airline has decided to reply to the actress. Earlier, while tweeting, Mannara shared that she was travelling with Akasa Airlines for the second time, and the first time, the team had damaged her luggage. Additionally, this time they were quite rude to her.

First, while responding to her, the airline apologized to the actress but denied her request to waive the fee. But now, it looks like the airline has taken the higher road as they put out a long statement stating that Mannara's demands were unreasonable. In a long note, Akasa Air hit back at Mannara Chopra and wrote, "Hi Mannara, in reference to your travel on Akasa Air flight QP 1719 from Delhi to Mumbai on February 18, 2024, we would like to clarify the situation: In accordance with our baggage policy. check-in baggage exceeding the 15 kg limit are subject to excess fees. In this instance, the checked baggage exceeded the limit, requiring excess baggage fee that was consistently requested to be waived. Our team requested your adherence to the airline policy."

They further continued, " Seating in our front row (A+ seat) requires advance booking and incurs an additional fee which cannot be waived. As our team explained, all front row seats had been reserved by other passengers and it was not possible for us to move a confirmed seat booking. Given your request and keeping in mind how you were feeling, we accommodated you on an emergency row seat, which is also an A+ seat and has ample leg space and comfort."

"Customer satisfaction and service excellence is at the core of Akasa Air, and our teams exercise extreme caution and sensitivity when handling passenger concerns. We seek your understanding in helping our staff implement policies that are uniform for all passengers. We regret that you felt that our services and interaction with you were not up to the mark and will continue to improve our services. We wish you a speedy recovery," the airlines concluded.

Actress Mannara Chopra, who reached the Top 3 in the 'Bigg Boss 17 ' grand finale, recently made headlines when she spoke about her love-hate relationship with actress Ankita Lokhande. Mannara often found herself in trouble due to her close bond with Ankita's husband, Vicky Jain, whom she fondly refers to as "Vicky bhaiya." Ankita was frequently seen discussing Mannara and how she teased her by talking to the 'Manikarnika: The Queen Of Jhansi' actress' husband.

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