The Railway officials have suspended a ticket counter employee at Lokmanya Tilak Terminus (LTT) after he was suspected of colluding with agents to issue tickets on their behalf. The officials reviewed CCTV footage from LTT and identified Wagh (first name not disclosed), the employee at counter number 4, as being involved in the scheme. Based on this evidence, the Railway officials took immediate action and suspended Wagh.

On November 1, mid-day conducted an undercover investigation at LTT, posing as passengers attempting to board the Kushinagar Express from LTT to Gorakhpur. The investigation revealed a network of touts cheating passengers by offering them confirmed seats in the general compartments of the Kushinagar Express.