MCD is at your 'service'

Agency to bring six of its duties under e-Service Level Agreements to ensure greater transparency

The Municipal Corporation of Delhi (MCD) is trying to put its best foot forward. In a few days, if any MCD official does not process your applications in a certain period of time, he or she will be immediately penalised by the civic agency.

Transparent? The MCD civic centre in the Capital. File Pic

In a meeting, the civic agency announced that six services - issuance of birth and death certificates, health trade licence, park booking, community hall booking, general trade licence and factory licence - will have to be delivered in a time-frame, failing which officials are liable to be penalised.

The service will come into effect from September 15 when the e-Service Level Agreements (e-SLAs) shall be implemented in MCD under the Delhi Right of Citizen to Time Bound Delivery of Services Act 2011.
The registration of births and deaths has already been implemented as an e-SLA by the corporation.

"MCD is determined to bring more of its services under e-SLAs and eventually bringing all civic services at the doorsteps of citizens. There is recognition of the fact that the citizens have as much right to receive the services within the stipulated time-frame as the civic employees have a duty to deliver," said Rajni Abbi, Mayor.

"The officials will be legally bound to deliver services within the stipulated period; on the other hand, citizens will be saved from uncertainty, delay and inconvenience. With the introduction of e-SLAs, citizens would now be able to obtain the services with all convenience and expedition," said Yogendra Chandolia, Chairman, Standing Committee, MCD.

The e-SLAs empower the citizen to monitor the status of any application by logging on to the MCD website and after entering the transaction id number of the application. All requisite information in respect of each service like documents required to be submitted, details of nodal officer, procedures to be followed/ frequently asked questions are available on the MCD website.

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